WellVibe is committed to providing quality services and respecting your rights. Your right to privacy and confidentiality will be recognised, respected, and protected in all aspects of your contact with us. This statement outlines our ongoing obligations to you concerning how we manage your Personal Information. WellVibe complies with the Privacy Act 1988 (Cth) requirements.
Personal Information is information or an opinion that identifies an individual. Personal Information includes Health Information, which is information about the physical or mental health or disability of an individual.
Examples of Personal Information we collect include: Names, Address, Email address and phone numbers.
We collect your Personal Information in many ways, for instance: interviews, correspondence, by telephone, email, via our website, from other publicly available sources and third parties. (Note: Personal Information includes information recorded in a visual or audio format, such as photos, videos, and sound recordings.)
WellVibe will only request and retain Personal Information that is necessary to:
When we collect Personal Information, we will explain to you why we are collecting the information and how we plan to use it.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided information by third parties (such as other disability services). In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information will only be disclosed:
Your Personal and Health Information will be stored in a manner that reasonably protects it from misuse and loss and unauthorised access, modification or disclosure.
When your Personal and Health Information is no longer needed for the purpose, it was obtained, we will take reasonable steps to destroy or permanently de-identify it.
We will retain and dispose of your Personal and Health Information in accordance with our Privacy and Confidentiality Policy and Procedure [or equivalent].
You may access the Personal or Health Information we hold about you to update or correct it, subject to certain exceptions. If you wish to access your Personal or Health Information, please speak to a staff member.
We may require your identification before releasing the requested information to protect your Personal or Health Information.
You have the right to:
However, access may be denied in part or in total where:
We aim to address all requests to access or correct information within 7 working days. We will not charge any fee for your access request but may charge an administrative fee for providing a copy of your information.
It is important to us that your information is up to date. We will take all reasonable steps to ensure your Personal Information is accurate and complete. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you have any queries or complaints about this Privacy Statement, please contact WellVibe
by email to: [email protected]
by phone on: 03 9778 9320 / 0402 255
833
Alternatively, you can speak directly to the Privacy Officer, who will record your enquiry or complaint and ensure it is followed.
Documents relevant to this policy:
This Privacy Statement, along with WellVibe’s Privacy and Confidentiality [or equivalent] and Records and Information Management [or equivalent] policies and procedures, will be formally reviewed at least annually. Formal reviews will include participant, staff and other stakeholder feedback.
