Call Us

Policies & Procedures

Important documents, policies, and forms to support your WellVibe experience

Important Notice

These policies are regularly reviewed and updated to ensure compliance with NDIS requirements and best practice standards. Please check this page regularly for updates. If you have questions about any policy, contact our compliance team at compliance@wellvibe.com.au

Legal & Compliance

Essential legal documents and compliance policies

Privacy Policy
Required

How we collect, use, and protect your personal information

Updated: March 2024
Terms of Service
Required

Terms and conditions for using WellVibe services

Updated: March 2024
NDIS Code of Conduct
Required

Our commitment to NDIS quality and safeguarding standards

Updated: February 2024
Complaints & Feedback Policy

How to provide feedback or make a complaint about our services

Updated: January 2024

Service Delivery

Policies governing our service delivery and participant rights

Participant Rights & Responsibilities

Your rights as a WellVibe participant and what we expect from you

Updated: March 2024
Service Delivery Standards

Quality standards and expectations for all WellVibe services

Updated: February 2024
Incident Management Policy

How we handle and respond to incidents and emergencies

Updated: January 2024
Safeguarding Policy

Our commitment to keeping participants safe from harm

Updated: March 2024

Forms & Documents

Downloadable forms and important documents

Service Agreement Template

Standard service agreement for new participants

Updated: March 2024
Referral Form

Form for healthcare professionals to refer participants

Updated: February 2024
Feedback Form

Provide feedback about our services and support

Updated: January 2024
Emergency Contact Form

Update your emergency contact information

Updated: March 2024

Quick Links

Make a Complaint

Have feedback or concerns about our services? We want to hear from you.

NDIS Compliance

Learn about our commitment to NDIS quality and safeguarding standards.

Your Rights

Understand your rights and responsibilities as a WellVibe participant.

Questions About Our Policies?

Our compliance team is here to help you understand our policies and procedures.